SERVICE GUIDELINES

Most of our clients use us for our Basic Cleaning recurring services. To get the most out of your cleaning time with us, here are some tips that will assist you in receiving a more efficient clean. These are not requirements, just suggestions.

• Having the home already organized and "put away".

• Having counter spaces and office "piles" cleared as much as possible for us to gain full access to counters/shelves. 

• Having the kitchen/dishes in sink "put away", unless of course this is a deep clean and you want us to cover the dishes.  

• Having floors cleared from misc. items such as piles of clothes, or toys, so that full access can be achieved in vacuuming and or steam mopping. 

Of course we do our best to clear some of these things as we move along! Just know that more is made out of your cleaning time when things are put away in its place. 

Cancellations

We understand that emergencies sometimes do arise unexpectedly. If you need to cancel a scheduled service, we request that you give a 24-hour notice; otherwise, a cancellation fee will be billed.

Vacation/ Snow Birds

When you decide to take some time off, and it occurs during your scheduled service times, please let us know if you wish to skip a service appointment, as someone else may want your time slot.

Lock Out's

The first one is on us. However, all subsequent occurrences will be billed at ½ your normal rate if we cannot gain entrance to do our work for you.